Idaho.gov   

Announcements

4/12/2017 - The WITS Help Desk will be closed on Thursday, April 13th, 2017 from 10:00 AM – 1:00 PM Mountain Time for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

4/12/2017 - GAIN ABS will be down for 1 hour Wednesday, April 19, 2017, from 8:00 p.m. to 9:00 p.m. (Mountain Time), due to scheduled updates.

4/12/2017 - WITS will be down for 4 hours Saturday, April 15, 2017, from 4:00 a.m. to 8:00 a.m. (Mountain Time), for scheduled monthly maintenance. For additional information, please contact: DBHWITSHD@DHW.IDAHO.GOV or call (208) 332-7316 or toll free at (844) 726-7493.

4/4/2017 - WITS Production sites will be unavailable for approximately 15 minutes today from 10:00 p.m. -10:15 p.m. (MT), Tuesday, April 4, 2017.  The outage is necessary to repair problems with a Mental Health Assessment. For additional information, please contact: DBHWITSHD@DHW.IDAHO.GOV or call (208) 332-7316 or toll free at (844) 726-7493.

3/31/2017 - WITS Production sites will be unavailable from 4:00 a.m. - 6:30 a.m. (MDT) on Monday, April 3, 2017.  The sites will be updated to the 18.19 release. For additional information, please contact: DBHWITSHD@DHW.IDAHO.GOV or call (208) 332-7316 or toll free at (844) 726-7493.

3/30/2017 - The WITS Help Desk will be closed on Thursday, March 30, 2017 from 12:00 – 1:30 PM MST for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

3/16/2017 - GAIN ABS will be unavailable for 1 hour between 8:00 p.m. – 9:00 p.m. (MST), Tuesday, March 21, 2017 for maintenance updates.

3/14/2017 - The WITS Production and Training sites will be unavailable on Saturday, March 18, 2017, from 4:00 a.m.- 8:00 a.m. (MDT) for maintenance updates. If you have any questions please contact the Help Desk at BHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493.

3/14/2017 - The WITS Help Desk will be closed on Tuesday, March 14th, 2017 from 1:00 PM – 2:00 PM MDT for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

3/6/2017 - GAIN ABS will be unavailable for approximately 1 hour starting at 8:00 p.m. (Mountain Time) on Monday, March 6, 2017.  Chestnut
Health Systems will be pushing important system-wide security updates. For additional information, please contact: DBHWITSHD@DHW.IDAHO.GOV or call (208) 332-7316 or toll free at (844) 726-7493.

02/23/2017
UPDATE: The WITS Running Slowly Issue is Resolved

4:00 PM MST The issue with internet providers is resolved.  If you continue to have problems accessing Idaho WITS, please contact the Help Desk at BHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493.

9:30 AM MST Some internet providers are experiencing issues. Depending on your location and internet provider, the response time of Idaho WITS may be
impacted. We are receiving reports that some users are unable to log into WITS, and that intermittent lag times are causing screens to run slowly. Currently there is no ETA for a resolution, as these problems are caused by internet provider issues. If WITS runs slowly for you, please try again after a short period of time.
We will continue to provide updates as soon as they are available.

2/22/2017 - UPDATE: Critical Issue Resetting Passwords in WITS is Resolved
4:15 PM The issue has been resolved.
3:00 PM Idaho WITS is unable to generate emails. If you try to reset a staff member’s password and pin, the system returns an error. FEI is working to identify and resolve the issue. We will continue to provide updates as they become available.

2/22/2017 - The WITS Help Desk will be closed on Thursday, February 23, 2017 from 12:00 – 1:30 PM MST for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

2/17/2017 - Update: The GAIN and GRRS issues have been reported as resolved by Chestnut Health. If you continue to receive errors or if the system is logging you out, please contact the WITS Help Desk. 

 Intermittent GAIN ABS Outage. The WITS Help Desk has received multiple reports of users being kicked out of GAIN ABS, both the assessment and editing the GRRS. We are working with Chestnut Health to find a resolution as soon as possible. Updates will be posted as they are received. Thank you. 

2/15/2017 - Upcoming WITS Down time and Help Desk Closures 
  • WITS Production and Training sites will be unavailable on Saturday, February 18, 2017, between 4:00 a.m.-8:00 a.m. (MST) for maintenance updates. 
  • The WITS Help Desk will be closed on Monday, February 20, 2017 in observance of President’s Day. 
  • The WITS Help Desk will be closed on Tuesday, February 21, 2017 from 9:00 – 10:00 AM MST for a meeting.

2/10/2017 - The WITS Help desk will be closed on Friday, February 10, 2017 from 11:00 AM – 12:30 PM MST for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

1/30/2017 - 6-month GPRA Follow Up: To aid with completion of the 6-month GPRA Follow Up Assessment, a paper copy of the 6 Month GPRA is now available. You may utilize this tool to record the client’s responses for later entry into WITS. Click here for the paper copy, or it can also be found under the “Access to Recovery (ATR)” tab.

1/26/2017 - The WITS Help desk will be closed on Friday, February 3, 2017 from 9:00 AM – 10:00 AM MST for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

1/25/2017 - The WITS Help desk will be closed on Thursday, January 26, 2017 from 12:00 PM – 1:30 PM MST for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

1/2/2017 - The WITS Help desk will be closed on Wednesday, January 25, 2017 from 12:00 PM – 1:30 PM MST for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

1/13/2017 - The WITS Help Desk will be closed on Monday, January 16, 2017 in observance of Idaho Human Rights Day. Please leave a message at (208) 332-7316, toll free at (844) 726-7493, or at DBHWITSHD@dhw.idaho.gov and we will respond to you on Tuesday, January 17, 2017.

1/13/2017 - The WITS Help desk will be closed on Friday, January 13, 2017 from 11:00 AM – 12:00 PM MST for a team meeting.  Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

1/12/2017 - The WITS Help desk will be closed on Thursday, January 12, 2017 from 10:00 AM – 12:00 PM MST for a Division meeting.  Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you as soon as possible.

1/10/2017The GAIN ABS site will be unavailable today between 8:00 p.m. – 9:00 p.m. (MST), Tuesday, January 10, 2017 for maintenance updates. No one will be able to conduct a GAIN Assessment or edit a GRRS (GAIN-I Summary) while the update is taking place. For questions or concerns, please contact the WITS Help Desk.