Idaho.gov   

Announcements

07/12/2017 - WITS Production and Training sites will be unavailable on Saturday, July 15, 2017, between 4:00 a.m. and 8:00 a.m. (MT) for monthly maintenance updates. No one will be able to access WITS while the update is taking place. For additional information, please contact the WITS Help Desk at dbhwitshd@dhw.idaho.gov or call (208) 332-7316, or toll free at (844) 726-7493.

07/07/2017 - GAIN ABS will be unavailable on Tuesday, July 11, 2017, between 8:00 p.m. and 9:00 p.m. (MT) for monthly maintenance updates. No one will be able to access GAIN ABS while the update is taking place. If you have questions, contact the WITS Help Desk at dbhwitshd@dhw.idaho.gov or call (208) 332-7316, or toll free at (844) 726-7493.

07/06/2017 - UPDATE - 3:23 p.m. MT - FEI has identified the problem that is preventing some Encounters from releasing to billing. FEI is working on a script that will automatically fix the problem occurring on specific client group enrollments/authorizations. Until this process is complete, the encounters will continue to not release. The WITS Help Desk will continue to provide updates as soon as they become available.

07/06/2017 - Critical bug has been identified in WITS that is preventing some Encounter Notes from being released. FEI is working to resolve the bug as soon as possible.  The WITS Help Desk will provide updates as soon as they become available.

06/26/17 - The Help Desk will be closed Tuesday, July 4, 2017 in observance of the 4th of July holiday. Please send questions or requests for assistance to dbhwitshd@dhw.idaho.gov and we will contact you when the Help Desk reopens. If you need guidance prior to the Help Desk reopening, please review the WITS electronic manual.

6/22/17 - The WITS Help Desk will be unavailable, Thursday, June 22nd, due to a WITS meeting from 12:00 PM to 1:30 PM MST. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.  Thank you.

6/16/2017 - The WITS Production sites will be unavailable from 4:00 a.m. - 6:00 a.m. (MT) on Monday, June 19, 2017.  The sites will be updated to the 18.22.0 release. For additional information, please contact: DBHWITSHD@DHW.IDAHO.GOV or call (208) 332-7316 or toll free at (844) 726-7493.

6/13/17 - WITS production and training sites will be unavailable on Saturday, June 17th, 2017 between 4:00 a.m. - 8:00 a.m. MT for monthly maintenance updates. No one will be able to access WITS  while the update is taking place.

6/12/17 - The GAIN ABS site will be unavailable between 8:00 p.m. – 9:00 p.m. (MT), Tuesday, June 13, 2017 for maintenance updates. No one will be able to conduct a GAIN Assessment or edit a GRRS (GAIN-I Summary) while the update is taking place.

5/25/17 - The WITS Help Desk will be unavailable, Tuesday, May 30th, due to a WITS meeting from 11:00 AM to 12:00pm MST. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.  Thank you.

5/24/17 - The WITS Help Desk will be unavailable, Friday, May 26th, due to a WITS meeting from 11:30 am to 1:00pm MST. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible. Thank you.

5/22/17 - GAIN ABS access is restored. If you continue to experience problems accessing GAIN ABS, please notify the WITS HelpDesk at 208-332-7316 or toll-free at 844-726-7493.

5/22/17 - GAIN ABS is Unavailable. The WITS Help Desk is receiving reports from providers that they are unable to access GAIN ABS. We are investigating the issue, and will provide updates as they become available. 

5/17/2017 - The WITS production and training sites will be unavailable on Saturday,  May 20, 2017 between 4:00 a.m. – 8:00 a.m. (MT) for maintenance updates. No one will be able to access WITS while the update is taking place. For additional information, please contact: DBHWITSHD@DHW.IDAHO.GOV or call (208) 332-7316 or toll free at (844) 726-7493.

5/15/2017 - The WITS Help Desk will be closed Monday, May 15th, 2017  from 2:00PM - 3:00PM MT for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting. 

5/12/2017 - The WITS Help Desk will be closed Monday, May 15th, 2017  from 11:00AM - 12:00PM MT for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting. 

5/5/2017 - The WITS Help Desk will be closed Friday, May 5, 2017  from 11:00AM - 12:00PM MT for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting. 

5/1/2017 - The WITS Help Desk will be closed Monday, May 1, 2017  from 3:30-4:30PM MT for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.