3/16/2015 - The WITS training and production portal will be unavailable to access between 4:00 AM - 8:00 AM Mountain Standard Time, Saturday, March 21st for a system update. For questions or concerns, please contact the WITS Help Desk.
3/11/15 - Error in Admission – Substance Abuse Detail Value Code
If the following error message displays while completing the Substance Abuse section of the Admission: “The selected substance detail value must match to the corresponding substance. (The first 2 digits of detail code should match with the substance code.)”, immediately contact the WITS Help Desk at (208) 332-7316 or toll free at (844) 726-7493.
2/27/15 - New guidance documents have been added. Central Office Billing Protocols and Regional Billing Protocols can now be viewed under the User Guide Tab under "Mental Health Billing".
2/13/15 - Effective immediately, please use the revised WITS and GAIN security requests that are posted on the WITS website. New Agency Packets for new providers have also been updated and posted. Per current protocol, please submit security requests and associated documents to the WITS Help Desk via WITS support tickets. If you do not have scanning capability, you may fax documents to (208) 332-7305. If you have any questions, please call the WITS Help Desk at (208) 332-7316 or 1-844-726-7493.
2/11/15 – The WITS help desk will be closed in observance of Presidents' Day, Monday, February 16th. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.
2/2/15 - Update in GAIN Episode Functionality
The GAIN ABS site has been updated to no longer allow user to manually create treatment episodes outside of those which are automatically create by WITS. This change will assist in greatly reducing the occurrences where users are unable to download the GAIN-I Summary back into WITS.
As always, it is very important that prior to starting a new GAIN that users make sure that a GAIN has not already been entered into an episode of WITS. If a GAIN has been enter in the current episode, the current WITS episode must be closed and the user will need to open a new WITS episode prior to beginning the GAIN.
1/26/15 - Training Requirement Changes
As of February 1st - Batching and Billing, Payments and Reconciliation will be required for all new providers. Agency WITS Admin Training will be required for all new treatment providers. Please plan on attending these trainings. For additional questions or concerns, please contact the WITS help desk.
1/14/14 – The WITS help desk will be closed in observance of Idaho Human Rights Day, Monday, January 19th. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.
12/31/14 - WITS System Error Announcement: There have been reports of inability to delete encounters and the message, “the record cannot be deleted because it refers to a record” may be generated. This issue has been reported and is currently being addressed.
12/31/14 – The WITS help desk will be closed in observance of New Year’s Day, January 1, 2015. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.
12/29/2014 - The WITS production portal will be unavailable to access between 7:00 AM - 8:00 AM Mountain Standard Time, tomorrow, December 30, 2014 for a system update. For questions or concerns, please contact the WITS Help Desk.
12/23/2014 - The WITS Help Desk will be closed in observance of Christmas, December 25th, 2014. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible. Happy Holidays!
9/8/2014 - Effective September 8, 2014, the WITS Help Desk hours of operations will be changing to Monday-Friday from 8:00 AM - 5:00 PM (MST).
7/30/14 - FAS Outcomes (CAFAS/PECFAS) will be unavailable on August 12, 2014.
7/22/2014 - The WITS Help Desk is pleased to announce that in the coming weeks, all WITS sites will be update with the new user interface currently referred to as WITS Beta. Over the past five months, users have had the opportunity to participate in the testing of the new WITS user interface, and it is now ready to the fully implemented. Please refer to the training calendar for upcoming training opportunities on the new user interface. Additional information will be sent out as we draw closer to implementation.
6/9/2014 - The WITS Help Desk is implementing a new process to assist in timely completion of security requests regarding WITS and GAIN. Requests will be referred back to the Regional WITS Administrator (RWA), in the form of an e-mail, when additional information is needed to complete setup or changes. This e-mail will detail any missing information on the form, will state the required action to be taken, and will include a due date for reply.
PLEASE NOTE: The WITS Support Ticket function has been fixed and is currently working properly. ALL security requests must be submitted via a WITS Support Ticket.
4/14/2014- Updated WITS security access forms are posted on the WITS website. New permissions have been added and some other changes have been made. Please use these forms for submitting new requests.
3/11/2014- The WITS releases that update the system by correcting errors and adding improvements will now be named numerically and will occur on a biweekly basis. The release notes will continue to be available on the Systems Errors tab.
2/5/2014 - Welcome to the new Idaho WITS for IDHW Mental Health webpage. We will be updating this new page frequently. Please take time to explore the different resources available under each of the tabs on this page. You can also access a training calendar by clicking on the Training button above. If you have any questions, you can contact the WITS Help Desk by email at DBHWITSHD@DHW.IDAHO.GOV or by calling (208) 332-7316. WITS Help Desk support is available to answer calls Monday through Thursday, 8 a.m. - 5:30 p.m. MST and Friday, 8 a.m. - 5 p.m. MST.