Idaho.gov   

Announcements

1/14/14  – The WITS help desk will be closed in observance of Idaho Human Rights Day, Monday, January 19th. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.

12/31/14 - WITS System Error Announcement: There have been reports of inability to delete encounters and the message, “the record cannot be deleted because it refers to a record” may be generated. This issue has been reported and is currently being addressed.

12/31/14 – The WITS help desk will be closed in observance of New Year’s Day, January 1, 2015. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.

12/29/2014 - The WITS production portal will be unavailable to access between 7:00 AM - 8:00 AM Mountain Standard Time, tomorrow, December 30, 2014 for a system update. For questions or concerns, please contact the WITS Help Desk. 

12/23/2014 - The WITS Help Desk will be closed in observance of Christmas, December 25th, 2014. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible. Happy Holidays!

9/8/2014 - Effective September 8, 2014, the WITS Help Desk hours of operations will be changing to Monday-Friday from 8:00 AM - 5:00 PM (MST).

7/30/14 - FAS Outcomes (CAFAS/PECFAS) will be unavailable on August 12, 2014.

7/22/2014 - The WITS Help Desk is pleased to announce that in the coming weeks, all WITS sites will be update with the new user interface currently referred to as WITS Beta.  Over the past five months, users have had the opportunity to participate in the testing of the new WITS user interface, and it is now ready to the fully implemented. Please refer to the training calendar for upcoming training opportunities on the new user interface.  Additional information will be sent out as we draw closer to implementation.
6/9/2014 - The WITS Help Desk is implementing a new process to assist in timely completion of security requests regarding WITS and GAIN.  Requests will be referred back to the Regional WITS Administrator (RWA), in the form of an e-mail, when additional information is needed to complete setup or changes.  This e-mail will detail any missing information on the form, will state the required action to be taken, and will include a due date for reply.

PLEASE NOTE:  The WITS Support Ticket function has been fixed and is currently working properly.  ALL security requests must be submitted via a WITS Support Ticket.  

4/14/2014- Updated WITS security access forms are posted on the WITS website. New permissions have been added and some other changes have been made. Please use these forms for submitting new requests. 

3/11/2014- The WITS releases that update the system by correcting errors and adding improvements will now be named numerically and will occur on a biweekly basis. The release notes will continue to be available on the Systems Errors tab.
2/5/2014 - Welcome to the new Idaho WITS for IDHW Mental Health webpage. We will be updating this new page frequently. Please take time to explore the different resources available under each of the tabs on this page. You can also access a training calendar by clicking on the Training button above. If you have any questions, you can contact the WITS Help Desk by email at DBHWITSHD@DHW.IDAHO.GOV or by calling (208) 332-7316. WITS Help Desk support is available to answer calls Monday through Thursday, 8 a.m. - 5:30 p.m. MST and Friday, 8 a.m. - 5 p.m. MST.