Idaho.gov   

Announcements

12/7/2016 - The WITS Help desk will be closed on Thursday, December 8, 2016 from 12:00 PM – 1:30 PM MST for a meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after the meeting.

12/5/2016 - The WITS help desk will be unavailable from 10:30AM to 11:00AM (MST) due to a division meeting. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.  Thank you.

12/2/16 - WITS Performance Issue: The Idaho-Mountain and the Idaho-Pacific sites are experiencing intermittent Lag time issues causing screens to time out and/or users to be kicked out of WITS. FEI is working diligently on the issues. Updates will be provided as soon as additional information becomes available. Thank you.

12/2/2016 - The WITS Help desk will be unavailable from 11:00AM - 12:00PM (MST) today, December 2, 2016 for a WITS team meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after our meeting.

11/23/16 – WITS is encountering an error when using Windows 10 and Internet Explorer. If your system has been recently upgraded, you may not be able to get to the login screen in WITS while using Internet Explorer 11. The WITS Help Desk, IT and FEi are working to resolve this issue as soon as possible. If this error is affecting your ability to use WITS, please use the browser “Edge” until this issue is resolved. Thank you for your patience. For questions or concerns, contact the WITS Help Desk at (208) 332-7316 or at dbhwitshd@dhw.idaho.gov.

11/22/2016 - The WITS Help Desk will be closed, November 24, 2016, in observance of Thanksgiving. Emails sent to DBHWITSHD@dhw.idaho.gov, or messages left at (208) 332-7316 or toll free at (844) 726-7493 will returned on Friday, November 25, 2016.

11/22/2016 - The WITS Help desk will be unavailable from 12:45PM - 1:45PM (MST) today, November 22, 2016 for a WITS team meeting. Please leave a message at DBHWITSHD@dhw.idaho.gov, or call (208) 332-7316 or toll free at (844) 726-7493 and we will respond to you after our meeting.

11/17/2016 - The WITS Help desk will be unavailable from 11:00AM - 12:00PM(MST) today, November 17th due to a WITS team meeting. Please leave a message at (208) 322-7316 or e-mail us at dbhwitshd@dhw.idaho.gov, and we will be with you as soon as possible.

11/16/2016 - ​The WITS Help Desk is implementing two surveys requesting feedback from everyone who uses WITS. The results from both surveys will allow us to make enhancements to the WITS system and to the services provided by the WITS Help Desk to better meet the needs of Idaho WITS users. ​

System Satisfaction Survey

Twice a year everyone who has an active WITS account will be emailed a link to a system survey (all responses are confidential and anonymous). This survey will allow us to assess the level of satisfaction of WITS users with the WITS system. It will also give us a way to identify what is working well, and what needs to be improved. The tool that we elected to use for this purpose is the Questionnaire for User Satisfaction (QUIS). The QUIS was developed by the University of Maryland for this specific purpose, and has been used for some time to evaluate the user experience of many computer systems. This survey will be available for all WITS users for the month of November 2016 and information will be sent out this week. The results of the survey will be discussed on the Idaho WITS User Group (IWUG) meeting on January 5, 2017.

Click here to access the WITS System Satisfaction Survey

WITS Help Desk Satisfaction Survey

Beginning in mid-November 2016 this survey will be sent to WITS users once a month to a sample of WITS users who have utilized the WITS Help Desk services in the previous month. This survey will allow us to assess the level of satisfaction of WITS users with the services and assistance provided by the WITS Help Desk. Your feedback will also be used to evaluate and continuously improve our services.

Thank you in advance for your participation.

11/16/2016 - The WITS Help Desk will be unavailable from 11:00AM - 12:00PM MST, November 17th, due to a team meeting. Please leave a message at (208) 322-7316 or e-mail us dbhwitshd@dhw.idaho.gov, and we will be in touch as soon as possible. Thank you.

11/14/2016 - The WITS Help Desk will be unavailable from 12:30PM - 3:00PM MST, November 14th, due to a team meeting. Please leave a message at (208) 322-7316 or e-mail us dbhwitshd@dhw.idaho.gov, and we will be in touch as soon as possible. Thank you.

11/9/2016 - The WITS Help Desk will be closed Friday, November 11th in observance of Veterans Day. Please leave a message at (208) 322-7316 or e-mail us dbhwitshd@dhw.idaho.gov, and we will be in touch as soon as possible. Thank you.

11/3/2016 - The WITS Help Desk will be closed from 11:00AM - 12:00PM (MST) on Friday, November 4th due to a WITS meeting. Please leave us a message at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will be with you as soon as possible. Thank you. 

10/31/2016 - *Update 3:40 PM MST*  The consent and referral failure is being further investigated, however it appears that the issue may have been resolved. If you continue to experience issues with these functions, please contact us at the WITS Help Desk. If the error persists and you are unable to accept a referral for a client receiving a GAIN-I, complete the assessment on paper at this time. We will provide an additional notification when full resolution has been confirmed. Thank you for your patience.

When accepting or reviewing new or previously accepted referrals and consents, WITS is not allowing users into the record and you may receive the error, "Record Not Found". If this is the initial referral for a client, the new episode will not be created and currently there is no work-around available.

This is a critical issue that has been escalated to FEi. We will provide updates as they are received. Thank you for your patience at this time.

10/26/2016 - The WITS Help Desk will be closed from 12:00PM - 1:30PM on Thursday, October 27, 2016 due to a WITS meeting. Please feel free to leave us a message at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

0/25/2016 - The WITS Help Desk has received multiple reports of the system 'timing out' while in use from users statewide. We appreciate your patience while we resolve this issue. The error has been escalated to WITS programmers and we will continue to update the user network with new information as it is received.For any other concerns or issues, please contact the WITS Help Desk. Thank you.

10/24/2016 - On Friday, Idaho WITS was impacted by intermittent internet outages resulting from problems with FEI's DNS provider. As of 6:00 PM MST, on Friday, 10/21/16, FEI reported the issue has been resolved. Access to all Idaho Production sites has been restored.  If you continue to have problems accessing Idaho WITS, please contact the WITS Help Desk at 1-844-726-7493 or 332-7316.

10/21/2016 - At this time statewide users may have an issue logging into WITS and may experience intermittent connection issues. Once logged out, the page may not allow you to progress to the login screen. We have escalated the issue and will provide updates as soon as they are available. Thank you for your patience.  

**UPDATE** 3:10 PM MST

There are multiple news stories today about the internet outage that has impacted primarily the east coast of the United States. Unfortunately, Idaho WITS has also been impacted by this outage. The WITS Help Desk is continuing to receive reports from users who cannot access the WITS websites.  This is a critical issue, and FEI  is continuing to work with their DNS server to resolve the problem for Idaho. We will continue to provide updates as soon as they are available. 

10/20/2016 - EMERGENCY WITS OUTAGE: WITS WILL BE UNAVAILABLE AT 4:00PM MST 10/20/2016 DUE TO AN URGENT DEVELOPMENT FIX. The outage will last approximately five minutes. Thank you for your patience.

10/20/2016 - The WITS Help Desk will be unavailable from 11:00 AM - 12:00PM on Friday, 10/21/2016 due to a division inservice. For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

10/14/2016 - The WITS Help Desk will be unavailable from 12:00 PM - 1:00PM on Friday, 10/14/2016 due to a division inservice. For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

10/12/2016 - The WITS Help Desk will be unavailable from 10:00AM-12:00PM on Thursday, 10/13/16 due to a division inservice. For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

10/11/2016 - The WITS production sites will be unavailable on Saturday, October 15th, between 4:00 a.m. to 8:00 a.m. MST due to monthly system maintenance.

10/7/2016 - The WITS Help Desk will be closed in observance of Columbus Day, Monday, October 10th. Please feel free to e-mail us at dbhwitshd@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.

10/6/2016 - The WITS Help Desk will be unavailable from 10:30AM-11:30AM on Wednesday, 10/12/16 due to a division inservice. For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

10/6/2016 - The WITS Production sites will be unavailable on Friday, October 7th between 6:00 a.m. - 8:00 a.m. (Mountain Time) due to a system update to version 18.12.5.

9/29/2016 - The WITS help desk will be unavailable from 12:00PM to 1:30PM (MST) due to a division meeting. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.  Thank you.

9/21/2016 - The WITS Help Desk is experiencing intermittent connection issues with the phone lines. If you need immediate assistance, please email us at dbhwitshd@dhw.idaho.gov. This issue has been resolved and our phones are now operating normally. 

9/14/2016 - The WITS Help Desk is experiencing problems with our phone lines.  If you need immediate assistance, please email us at dbhwitshd@dhw.idaho.gov. The issue has been resolved and our phones are now operating normally.

9/13/2016 - The WITS production sites will be unavailable on Saturday, September 17th, between 4:00 a.m. to 8:00 a.m. MST due to monthly system maintenance.

8/23/2016 - The WITS Help Desk will be closed from 1:00PM - 4:00PM on Thursday, September 8th due to an in-service. Please feel free to leave us a message at (208) 322-7316 or e-mail at dbhwitshd@dhw.Idaho.gov and we will address your issue as soon as possible. Thank you.

8/16/2016 - The WITS Production sites will be unavailable due to monthly maintenance on Saturday, August 20th from 4:00AM - 8:00AM MST. For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

8/16/2016 - The WITS Help Desk will be closed from 12:00PM - 1:30PM on Thursday, August 18th due to a division meeting. Please feel free to leave us a message at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

8/16/2016 - GAIN ABS will be unavailable between 8:00PM - 9:00PM (MST) on Tuesday, August 16, 2016 for a scheduled system update.

8/11/2016 - The WITS Help Desk will be closed from 1:30PM - 3:00PM (MST) on Thursday, August 11, 2016 for a division meeting. Please feel free to leave us a message at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

8/1/2016 - The WITS Help Desk will be unavailable due to a division in-service from 12:00PM - 1:00PM (MST) on Monday, August 1st. Please feel free to leave us a message at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

7/26/2016 - The WITS Help Desk will be unavailable due to a division in-service from 10:00AM – 12:00PM (MST) on Wednesday, July 27th. Please feel free to leave us a message at (208) 332-7316 or e-mail at dbhwitshd@dhw.idaho.gov and we will address your issue as soon as possible. Thank you.

7/22/2016 - The WITS Production sites will be unavailable on Monday, July 25th between 6:00 a.m. - 8:00 a.m. (Mountain Time) due to a system update to version 18.10.2.

7/15/16 State employees are experiencing internet difficulties.  At approximately 2:30 PM MST multiple state employees in IDHW and IDOC are reporting they are unable to access the WITS Production sites (Idaho Mountain and Idaho Pacific).  IT is working on the issue, and updates will be posted as soon as they become available. 

7/11/2016 - 
The WITS production sites will be unavailable on Saturday, July 16th, between 4:00 a.m. to 8:00 a.m. MST due to monthly system maintenance.

7/8/2016 - The WITS Help Desk will be closed due to a division meeting on Friday, July 15th from 11:30 AM - 1:00 PM.

7/1/2016 - The WITS Help Desk is receiving reports that some WITS users are receiving a ‘404 Page Not Found’ error when trying to log into WITS. The error message may be due to an out of date WITS bookmark.  Click Idaho WITS in Mountain Time Zone or Idaho WITS in Pacific Time Zone  to access the sites and to replace your bookmark.  If you are still unable to go to the WITS website, please contact the WITS Help Desk at 208-332-7316 or 1-844-726-7493.

6/14/16 - Due to monthly maintenance, the WITS Production and Training Sites will be unavailable on Saturday, June 18

th

 from 4:00 AM – 8:00AM (MT). If you have any questions or concerns, please contact the WITS Help Desk at (208) 332-7316

5/27/16 - The WITS Production sites will be updated with the 18.7.6 release and will be unavailable between 6:00 a.m.-8:00 a.m. (MST), Wednesday, June 1, 2016.  For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or toll-free at 1-844-726-7493.

5/27/16 – The WITS Help Desk will be closed in observance of Memorial Day, Monday, May 30th. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.

5/9/16 - System Lag Update: 

FEi is diligently working to resolve the system lag issues within WITS. If you continue to receive time-out errors or yellow page notifications, please contact the WITS Help Desk with these errors. We will continue to forward these notifications to the programmers and will provide resolution updates as they become available. Thank you for your patience at this time.

5/9/16 - A scheduled outage will occur on Saturday, May 14th, 2016 from 3:00 AM - 10:00 AM (MST) to update the WITS system firewall.

5/2/16 - Regional Staff reports of 'yellow page errors' being displayed when cloning or adding medications on the Dispensary Ordering Screen has been escalated. At this time, the Dispensary Ordering screen issues appear to be intermittent, however, FEi has a team of their top engineers and architects working on the issue. Additional information will be posted as it becomes available.


4/21/16 - A scheduled outage will occur tomorrow, April 22, 2016 from 6:00 AM - 8:00 AM MST in order to update WITS Production sites to 18.6.2.

4/12/16 - The WITS Training and Production sites will be unavailable between 4:00AM to 8:00AM (MT), Saturday, April 16th for monthly maintenance updates. For questions or concerns please contact the WITS Help Desk at (208) 332-7316 or toll free at (844) 726-7493.

3/31/16 -  The WITS Production sites will be updated with the 18.5.3 release and will be unavailable between 6:00 AM – 8:00 AM (MST), Friday, April 1, 2016. For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or toll-free at (844) 726-7493.

3/28/16 - The WITS production sites intermittent issues have been resolved. 
FEI has confirmed that WITS production sites are currently unavailable. They are working to identify the problem and to resolve it as soon as possible.  The WITS Help Desk will provide updates as soon as they become available. 
2:10 PM 3/28/16 - WITS Production Sites are functioning correctly. If you continue to have issues with accessing the system, please contact the WITS Help Desk at (208) 332-7316. 

3/23/16 The WITS production sites intermittent issues have been resolved.
FEI has identified and resolved two separate high-profile issues - critical lag in WITS operation (slowness) and unintended redirection to the Facility selection screen. FEI determined that the critical lag witin WITS was due to a diagnostic logging process within the WITS system.  In order to resolve the critical lag in WITS operation, FEI has turned-off their logging system; however, FEI developers are working to make adjustments to the process in order to find a permanent resolution for this issue. This does not impact the capacity of WITS to perform audit trails on our data. FEI determined that the unintended redirection of users to the "Facility selection" screen occurs as a result of the update and release of the 18.x version of WITS and how this update affected those who use Internet Explorer 11 as the primary browser.  To resolve this issue and/or prevent this problem, add the WITS STS URL to trusted sites within the IE browser (see UPDATED Internet Explorer Safe Site Settings). Please continue to notify the WITS Help Desk if you are experiencing issues with WITS.
4:45 PM 3/18/16 FEI is working to identify the issue(s) causing WITS to run slowly/causing users to be redirected to the Facility selection screen. Updates will be provided as soon as additional information becomes available.
5:00 PM 3/17/16 FEI is diligently working to identify and resolve the issue. We will continue to provide updates as they become available.
5:00 PM 3/16/16 The WITS Help Desk is receiving reports that when staff are working in WITS, the screen goes white, and then the Facility selection screen displays. FEI is working diligently on the issue. Updates will be provided as soon as additional information becomes available. 

3/16/16 - The WITS Help Desk will be closed intermittently on Tuesday, March 22, 2016 for an in-service and an office move.  The in-service is scheduled from 12:00 PM - 5:00 PM MST. 

3/15/16 – The WITS Training and Production sites will be unavailable between 4:00AM to 8:00AM MST, Saturday, March 19th for monthly maintenance updates. For questions or concerns please contact the WITS Help Desk at (208) 332-7316 or toll free at (844) 726-7493.

2/29/16 - WITS Production Sites are currently down.  
10:40 AM UPDATE: The issue has been resolved and Idaho Mountain and Idaho Pacific WITS sites are now available. 
10:00 AM UPDATE: FEI has identified the problem and estimates the Idaho WITS Production sites will be available after 12:00 PM MST.
8:30 AM We have confirmed with FEI that WITS production sites are currently unavailable. They are working to identify the problem and resolve it as soon as possible. We will update you with information as it becomes available.

2/26/16 - Idaho Mountain Production Site Performance Issue
3:30 PM The WITS Idaho-Mountain site continues to experience intermittent Lag time issues causing screens to time out and/or users to be kicked out of WITS. FEI is working diligently on the issues. Updates will be provided as soon as additional information becomes available. 
2/25/16 - Idaho Mountain Production Site Performance Issue
5:00 PM The issue with WITS Idaho-Mountain kicking staff out of WITS appears to be resolved after FEI applied a "real time fix" to our production site. Staff are still experiencing non-critical intermittent lag time issues. FEI is continuing to work on the issue. Updates will be provided as  soon as information becomes available.
2/24/16 11:00 AM UPDATE: The Idaho Mountain site continues to experience intermittent Lag time issues causing users to be kicked out of WITS. FEI is working to identify the issue(s). A new update will be posted as soon as we have additional information.
2/23/16 9:00 AM - We have multiple reports of WITS running very slow.  FEI is diligently troubleshooting the production sites performance issues.  We will post additional information as it becomes available. 4:00 PM UPDATE:  FEI developers are continuing to work on the issue. A new update will be posted tomorrow morning, February 24, 2016.  

2/24/16 - The WITS Help Desk will be closed today from 12:00 PM - 2:30 PM MST for a Division Staff Meeting.

2/12/16 - 
The WITS Help Desk will be closed in observance of Presidents' Day, Monday, February 15th. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.

 

2/08/16 - The WITS Help Desk will be closed for an in-service on Monday, February 8, 2016 from 3:00 - 5:00 PM MST. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.

1/19/16 - Update on System Connectivity Issues
The WITS Help Desk has received reports of intermittent connectivity issues on the WITS Mountain Production Portal. At this time the issue has been resolved, but if you continue to experience any connectivity issues with the system, please contact the WITS Help Desk at (208) 332-7316 or toll-free at (844) 726-7493.

1/15/16, 4:30PM - Update on System Errors in WITS

​FEI is continuing to work on resolving the high priority system errors impacting Idaho WITS.  Please review the System Updates tab on this website for detailed information on all current system errors in WITS.​

If you are experiencing errors in WITS that are not documented on the website, please report the issue to your Regional WITS Administrators.

1/14/16 - The WITS Training and Production sites will be unavailable between 4:00 AM – 8:00 AM MST, Saturday, January 16, 2016 for monthly maintenance updates. For questions or concerns please contact the WITS Help Desk at (208) 332-7316 or toll-free at (844) 726-7493.

1/14/16 - Update on System Errors in WITS
Two of the critical issues reported on 1/11/14 have been resolved: Staff Credentials are now displaying correctly; Staff Members are now able to view the Group Notes module in WITS. 

FEI is continuing to work on resolving the additional critical issues impacting Support Tickets, Searching by Date Spans, Deleting Appointment, Staff Types are not working correctly.  Please review the System Updates tab on this website for additional information on all current issues in WITS.

1/14/16 - The WITS Help Desk will be closed in observance of Idaho Human Rights Day, Monday, January 18th, 2016. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.

11/12/16 - UPDATE: A system update will take place from 10:00PM to 3:00AM (MST), January 13-14th, 2016. During this timeframe, WITS users may experience outages. For questions or concerns, please contact the WITS Help Desk at (208) 332-7316 or at dbhwitshd@dhw.idaho.gov.

1/11/16 - System Errors in WITS
The following issues have been identified in the system. SSRS access is currently unavailable, support ticket functionality is broken and will not allow submission of tickets, and deleting appointments using the scheduler in WITS is not functioning correctly. The WITS Help Desk will update this announcement as issues are resolved. Please check back for updates. Contact the WITS Help Desk at (208) 332-7316 or at dbhwitshd@dhw.idaho.gov for any other issues we may assist with. Update: At this time the WITS Help Desk is working to solve multiple errors within the system. Updates will be provided as they are received. Thank you for your continued patience as call volume may be high as we work through these issues.

1/11/16 - The WITS training and production portal will be unavailable to access between 4:00 AM – 8:00 AM Mountain Standard Time, Saturday, January 16th. For questions or concerns please contact the WITS Help Desk at (208) 332-7316 or toll-free at (844) 726-7493.

1/08/16 - WITS Production sites will be unavailable from 4:00 AM MST to 3:00 PM MST tomorrow

The WITS team is pleased to announce that on Saturday, January 9, 2016, WITS Production sites will be updated with the new Enhanced Architecture (EA). The changes that will be taking place in the new EA include but are not limited to a single page sign-on and a redesign of the Staff Module. The changes in EA are extensive, and will require all WITS Productions sites to be unavailable for approximately 11 hours. The System Updates section of the WITS website www.wits.idaho.gov will be updated later today with information regarding system errors in the new release and information on the specific enhancements included in the new EA.


2/12/16 - The WITS help desk will be closed in observance of Presidents' Day, Monday, February 15th. Please feel free to email us at DBHWITSHD@dhw.idaho.gov, leave a message at (208) 332-7316, or toll free at (844) 726-7493. We will be in contact to support your needs as soon as possible.