Idaho.gov   

Announcements

NOTE: When submitting all support tickets, general WITS questions, and providing any documentation to the Automation Help Desk, please use the "Online Portal" button at the top of the screen. You will use your WITS username with the password "helpstar" to login initially. Please feel free to change your password once you are successfully logged in. Please let us know if you have any questions - thank you!

06/19/2018 - All systems are back up and working. Please let us know if you have any further issues. Thank you!

06/19/2018 - Mountain and Pacific WITS are currently experiencing an outage. We have contacted FEI and will notify everyone once we receive an update on the timeframe and reason why the systems are down. In the meantime, if you have any questions or concerns, please feel free to contact the Help Desk at 208-332-7316, or submit a ticket via the Online Portal.  

06/13/2018 - The Help Desk will be unavailable from 10:00am - 11:00am (MT) on Thursday, June 14, 2018 for an Automation Team Meeting. Please send questions to dbhwitshd@dhw.idaho.gov, or submit a ticket in the Online Portal and we will contact you when the Help Desk reopens. Thank you!

05/23/2018 - The Help Desk will be closed on Monday, May 28, 2018 in observance of Memorial Day. Please send questions or requests for assistance to dbhwitshd@dhw.idaho.gov and we will contact you when the Help Desk reopens. Thank you.

04/17/2018 - The WITS Production and Training sites will be unavailable on Saturday, April 21, 2018 from 4:00 a.m. to 8:00 a.m. (MT) for monthly maintenance updates. No one will be able to access WITS while the update is taking place. For more information, please contact us at dbhwitshd@dhw.idaho.gov.

04/16/2017 - The WITS Production sites will be unavailable from 4:00 a.m. - 6:00 a.m. (MT) on Tuesday, April 17, 2018 for a system update.  No one will be able to access WITS while the update is taking place. For more information, please email us at dbhwitshd@dhw.idaho.gov.

04/11/2018 - The Automation Help Desk will be closed tomorrow, April 12, 2018, from 10:00am-12:00pm (MT) for an Divisional Staff Meeting and from 3:00pm-4:00pm (MT) for an Automation Team Meeting. Please send questions or requests for assistance to dbhwitshd@dhw.idaho.gov and we will contact you when the Help Desk reopens. Thank you!